Legal

You may not use this Website:

• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is fraudulent, or has any fraudulent purpose or effect;
• for the purpose of harming or attempting to harm others in any way;
• to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a 'Virus');
• to reproduce, duplicate, copy or resell any part of this Website;
• to access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software used in the provision of this Website, or any equipment or network or software owned or used by any third party, each of which is a 'Prohibited Use'.

Qasr Al Watan’s social media pages are intended for you, so that you can come and join the conversation, connect with other people and have fun sharing your thoughts and ideas. We want our online communities to be a place where everyone can feel comfortable, which means that there are rules of play. To ensure that visitors of our social media pages may enjoy a positive experience we ask that you do not send, post, upload, use or reuse any content or comments (including photos and videos) which may be:

• a violation of the terms and policies of the social media site concerned;
• threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
• encouraging of conduct that would be considered a criminal offence;
• discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
• unlawful;
• promotional information, including links to third parties or their products or services;
• political or religious activism;
• infringing on any intellectual property, privacy, or publicity rights;
• a solicitation of any personal or private information from any individual;
• defamatory;
• false, fraudulent or misleading;
• spam, corrupt or containing Viruses;
• off topic or unrelated to Qasr Al Watan; or
• otherwise inappropriate for our social media communities.

Qaser does not necessarily endorse and is not responsible for the accuracy of any remarks, opinions, comments, suggestions and other information expressed or included in user comments and posts on our social media pages.
We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian.
Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us here:
[email protected] . Finally, please be aware that Qaser reserves the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to Qasr Al Watan’s products.
You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorise us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorised users.
We are excited to have you in our social media community and we look forward to hearing your thoughts!

• By purchasing your tickets online you are deemed to have accepted Qasr Al Watan's Entry Terms and Conditions and those set out below.
• To use tickets purchased on this Website, at the time of entry you must produce:
  - e-ticket (electronic form or printed copy);
  - the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking;
  - any additional requirements set out in the ticket terms and conditions
• Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams.
• We accept payments online using Visa and MasterCard credit/debit card in AED.
• For any information regarding the retention of personal data please refer to our Privacy Policy
• Tickets purchased on this Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us at +971 600 544 442
• The tickets are non-exchangeable and non-refundable. These tickets are void if re-sold, transferred, altered or damaged
• Once you have made your purchase, you may not amend it.
• Tickets shall be void if altered or if they are exchanged, transferred or resold except by licensed distributors as preapproved by Qaser in writing.
• Product terms and conditions and ticket terms and conditions apply. If you purchase products or services other than tickets on this Website, additional terms and conditions may apply. You will have the opportunity to review these prior to confirming your booking.

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.
Your use of this Website, these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are subject to the laws of the United Arab Emirates.
Qaser may change the content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.
Certain software may be required to access or use this Website or to electronically open tickets purchased via this Website. Qaser will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.
We assume no responsibility for the content of websites linked on this Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.
You undertake to indemnify, protect, release, hold harmless and keep indemnified Qaser, its affiliates, owners, shareholders, or licensors, and their respective officers, directors, managers, employees and agents (“Associated Entities”) from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you. All indemnified claims shall be defended or settled by Qaser or its Associated Entities. At the sole discretion of Qaser or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.
Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.
www.tickets-qasralwatan.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

1. Definitions
The following words and expressions have the following meanings unless content requires otherwise:
1. ‘‘you’ or ‘your’ refers to guests at Qasr Al Watan
2. ‘we’ ‘our’ ‘us’ means Qaser Experiences LLC, the operator of Qasr Al Watan


2. Tickets
1. Individuals entering Qasr Al Watan must hold a valid ticket which has been obtained from us, our website, or an authorised third party.
2. You will need to present (i) the original ticket or online e-ticket and (ii) the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking; in order to gain entry into Qasr Al Watan
3. The validity of your ticket is set out on the ticket. There are two types of ticket:
1. Qasr Al Watan Ticket: this ticket entitles you to enter selected palace zones, exhibitions, and other public spaces. If the ‘Palace in Motion’ is taking place on the date of your visit, this ticket also includes entry to that show.
4. Your ticket is personal to you and may not be shared with others. The ticket is not valid for special events that require a separate admission charge.
5. Your Qasr Al Watan Ticket is valid for access to the Palace Zones, Exhibitions, Public spaces and The Palace in Motion Show.. No re-entry is permitted if you exit the palace building.
6. Tickets should be retained and shown for inspection upon demand.
7. Children aged 11 and under must be accompanied by a responsible adult aged 18 or over and holding a valid ticket.
8. Children aged 3 and under can enter Qasr Al Watan for free;
9. Junior tickets are valid for guests aged between 4-17;
10. Government issued photo ID may be required as proof of age;


3. Tour Add-ons
1. You may purchase a tour as an ‘add-on’ to your Qasr Al Watan Ticket. Tours are only valid in conjunction with a Qasr Al Watan Ticket, valid on the same day.
2. You cannot purchase a tour if you have purchased a Palace in Motion Ticket
3. All tours are subject to availability.
4. There are three types of tour available:
1. Standard Guided Tour: A complete and comprehensive tour that explores the majestic hallways of Qasr al Watan as you delve into fascinating exhibitions and artefacts. ( 60 minutes length).
2. Architectural Craftsmanship Tour: Join your tour guide for a brief but informative tour that explores the key features of Qasr al Watan and its magnificent Arabian Artistry. (30 minutes length)
3. Private Guided Tour: This private experience is a tour of the Palace’s zones with access to all its other facilities;


4. General Product Terms
1. All products are subject to availability.
2. All prices include VAT.
3. Any ticket or product validity will be checked in our systems, duplicates or copies of physical tickets or e-tickets or online products are not accepted.
4. All products are dated. Once you have purchased your product, you cannot change the date of your visit (or time of your tour).
5. >Products purchased fraudulently, or from an unauthorised third party are void, so please only purchase products from reputable sources;
6. Any ticket or product validity will be checked in our systems, duplicates or copies of physical tickets or e-tickets or online products are not accepted.
7. Qasr Al Watan will continue to function as an official state venue, and therefore it is possible that there will be unexpected closures to the public, with little or no notice. We will try our best to give guests advance notice of closures, but it may not always be possible. In the event we cancel your ticket and/or add-on, we will give you the option of rescheduling your visit on a different date or we will refund you the cost of your ticket and/or add-on. Please note that we will not refund associated expenses such as travel and accommodation, therefore we advise you to check Qasr Al Watan is open before you travel. You acknowledge acceptance of this policy as a condition of purchasing a ticket or add-on. .
8. If you are purchasing products on behalf of other guests (for example, group bookings), you accept these terms and conditions on behalf of every guest and shall ensure that each person in the group complies with these terms and conditions. If you are an adult supervising minor children in Qasr Al Watan then you accept these terms and conditions on behalf of those minors.
9. If you resell a product without our express written consent, it will be void. By purchasing a product you agree that the products are for the personal use of you and your party only, and will not be resold or transferred.
10. Products cannot be shared between guests.
11. Terms and conditions relating to ticket categories and products apply to your purchase and use of products and are available here www.tickets-qasralwatan.com/legal#terms
12. Website terms and conditions apply to online purchases


5. At Qasr Al Watan
1. The standard operating hours of Qasr Al Watan are set out on our website. Operating hours are subject to change.
2. We do not permit the following within Qasr Al Watan:
1. Outside food and beverage (Exceptions are any food required for medical purposes, medically–indicated nutritional supplements and baby food/baby formula)
2. >Fighting or abusive language
3. Smoking in non-designated smoking areas
4. Unruly behaviour
5. Intoxication
6. Queue jumping
7. BBQs
8. Weapons of any kind, or potentially dangerous items such as items made of glass or with sharp edges
9. Coolers, suitcases, and bags with wheels
10. Clothing with offensive language or content
11. Clothing that identifies the wearer as emergency personnel
12. Pets (except service animals in special cases that will be determined by us)
13. The use of two-wheeled, self-balancing electric vehicles such as Segways.
14. The use of recreational devices such as bikes, remote control drones, toys, scooters, inline skates, skateboards or shoe with built in wheels.
15. The sale of goods or services or the display of goods or services for sale.
16. Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.
17. Unlawful or immoral behaviour
3. We reserve the right to deny admission for any reason. We reserve the right to remove guests from Qasr Al Watan if they fail to comply with these terms and conditions or any other applicable rules regulations, or instructions, without a refund. This is without prejudice to any claim that we might have against you or arising from your actions.
4. Please read safety signs and follow the directions of our employees at all times.
5. Your dress and appearance must be suitable for Qasr Al Watan and in keeping with the culture and values of the United Arab Emirates
6. You must supervise children in your care and arrange a meeting place in case you should become separated.
7. Smoking (references to which include electronic cigarettes) is not allowed inside the Qasr Al Watan buildings. You may only smoke in the designated areas outside.
8. The safety and security of our guests is of the utmost importance to us. By entering Qasr Al Watan, you consent to you and your belongings being subject to searches, screenings and/or security checks.
9. You must not leave your belongings unattended in Qasr Al Watan.
10. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Use of Qasr Al Watan is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within Qasr Al Watan. You confirm that we are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
11. CAUTION: Certain zones contain bright lighting effects that flash or strobe. If you have sensitivity to these conditions or a history of photosensitive epilepsy, you should avoid these zones.
12. You consent to us taking reasonable action to address an emergency situation, including consenting to physical touch by our colleagues, where necessary, in order to prevent an injury or serious property damage. For example, if a child approaches a dangerous ride area, we may stop them entering the area, in order to prevent harm.


6. Palace in Motion Show/
7. 1. The Palace in Motion show usually takes place daily, starting at 7.30pm. Entry is subject to capacity, so please arrive early to avoid disappointment.
   2. Please note that the Palace in Motion show will not take place during Ramadan and Islamic holidays, the exact dates of which are subject to moon sightings. On rare occasions it may also be necessary for us to cancel the show for other reasons. The availability of the Palace in Motion show is not guaranteed for Qasr Al Watan Ticket holders, therefore no refunds or compensation will be given to guests who have purchased a Qasr Al Watan Ticket when the Palace in Motion show is not on.
   3. If you have purchased a Palace in Motion Ticket, and the show is cancelled by us, we will give you the option of rescheduling your visit or refund you the ticket price you paid (no other expenses will be payable). No refund will be given if you have purchased a Qasr Al Watan Ticket.
   
   
   4. Closures and Unavailability
   1. Certain zones, areas, attractions, exhibitions, shows or outlets may be unavailable during your visit.
   2. Although we will use reasonable efforts to keep our website up to date with news, we reserve the right, without prior notice and without refund, liability or compensation, to change the operating hours of the Qasr Al Watan or attraction, close any area of Qasr Al Watan temporarily, restrict the number of persons having access to Qasr Al Watan, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances require. It is your responsibility to check the website and we cannot guarantee that it will inform you of all changes that may be relevant to your visit.
   3. Please note that not all areas of Qasr Al Watan are open to the public.
   4. You may not be able to gain access to Qasr Al Watan, or certain areas of Qasr Al Watan, during special events or private bookings.
   
   
   5. Parking
   1. We offer parking facilities for the use of our guests only.
   2. Vehicles may not be left overnight.
   3. Vehicles are parked at the owner’s risk.
   6. Photography and Filming
   1. Qasr Al Watan is monitored by CCTV.
   2. We reserve the right to stop picture taking or video recording and confiscate any inappropriate material.
   3. We may film, sound record or photograph public areas in Qasr Al Watan. Buying a ticket affirms your consent to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree
   1. copyright in these materials rests with us or the authorised party as appropriate and
   2. that we or the authorised party may use, broadcast and exploit such images in perpetuity in any material in any format whatsoever.
   7. Liability
   1. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Entry into and use of Qasr Al Watan is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within Qasr Al Watan. You confirm that we (Qaser Experiences LLC, Qasr Al Watan, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
   2. Our liability to you is limited to the price of the entrance ticket
   3. Liability for indirect, special or consequential losses is excluded.
   4. We do not limit liability for death or personal injury caused by our negligence.
   5. In the event of an unforeseen closure, or partial closure, we are not responsible for accommodation, travel or other costs you incur.
   
   
   8. Notices
   You should send legal notices to Legal Department, Qaser Experiences LLC C/o Miral Experiences LLC PO Box 128717 Abu Dhabi UAE
   
   9. Right to Amend
   We may amend these terms and conditions at any time, by updating this page. We recommend you check for updates regularly.
   
   
   10. Governing Law and Jurisdiction
   The laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi apply to your use of Qasr Al Watan. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi.

1. Who is responsible for protecting your personal data?
Miral currently manages and operates Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, SeaWorld Yas Island, Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi and Qasr Al Watan leisure facilities in Abu Dhabi with new leisure facilities planned for the future (the “Attractions”).

In connection therewith, Miral operates the following websites and mobile app:

• yasisland.ae and Yas Island mobile app;
• ferrariworldabudhabi.com
• wbworldabudhabi.com
• yaswaterworld.com
• clymbabudhabi.com
• tickets-qasralwatan.com
• seaworldabudhabi.com

Miral also operates a centralised authentication service called ‘MyPass’, which allows you to seamlessly connect to different services. Once you have created a MyPass, you can use your MyPass to login to any services that operate MyPass without having to register again. For example, you can use your MyPass to login to certain websites or mobile apps, purchase tickets, or access WiFi at designated attractions. For further information on MyPass, please review sections 3 and 5 below.

Data Controller

As the entity responsible for collecting your information when you use our websites, mobile apps or services, Miral is a Data Controller of your personal data. Our affiliates and partners may also be Data Controllers where they control the use or processing of your personal data. Please review section 5 for further information on the use of your personal data by our affiliates and partners. In certain circumstances (for example, where you use MyPass as part of our affiliates’ or partners’ services and your information is solely hosted within our digital platform as part of providing digital services), Miral may also be acting as a Data Processor for your personal data.

This Privacy Policy provides information on how and why we process your personal data in connection with our services, websites and mobile apps. This Privacy Policy is not intended to cover use of your personal data by third parties or third party services; for further information on how third parties use your personal data, please review the respective third party’s Privacy Policy on the relevant third party website, mobile app or service.

This Policy is additional to and is not intended to override other notices or policies we may provide to you or the terms of any contract that you have with us (for example, specific Attraction or ticket terms and conditions), or any rights you may have.

2. What personal data do we collect, and how do we collect it?

Information we collect directly from you

• Information that you personally provide to us when: registering for an account, purchasing our products and services, creating a MyPass, enrolling for a fingerprint biometric check or FacePass, subscribing to our mailing lists, registering for WiFi at our Attractions, making a telephone booking or enquiry, completing a survey, competition or taking part in promotional activities, applying for a job with us, engaging with us in our Attractions, or contacting us via a contact us form, livechat or other means available on our websites or mobile apps.
• Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include:
• your first name, last name, title, date of birth, address, proof of identity or age, nationality, gender, country of residence, city of residence, e-mail address, telephone number, booking reference, MyPass ID, number of adults and children, children’s age, check-in/out date, and room or other booking related preferences;
• your chosen marketing preferences and objections;
• your preferred language and information about your preferences or interests;
• general enquiry details and any other information or messages you decide to provide to us;
• if availing yourself of a special offer, a copy of the relevant ID required to demonstrate eligibility;
• if purchasing certain services at gate, or an annual pass to one of our Attractions, this will also include photograph/s and a copy of your emirates ID or passport;
• if taking part in one of our driving experiences at Ferrari World Abu Dhabi, a copy of your driving license;
• details of your activity history or proficiency for certain activities (for example, if you have completed indoor skydiving before and your perceived skill level);
• first name, last name and date of birth for your family members, and their relationship to you, where you have chosen to add your family members’ details to your profile (where this option exists on a particular website or mobile app). If you give us personal information about other people (such as family members or friends), you should make sure you have their permission to do so;
• credit or debit card and transaction details, if you make a payment for our products and services, which are not stored by Miral and are provided directly to our payment solution provider via a secured connection. All credit and debit card and transaction processing adheres to global data security standards to protect cardholder data;
• for certain services, this may include special categories of personal data. For example:
• where you are seeking to participate in physical activity (such as indoor skydiving and climbing at CLYMB™ Abu Dhabi), this may include information about your health (for example, your height and weight) and any medical conditions. For some activities we require completion of a medical waiver form, which includes a confirmation that you do not have certain medical conditions, in order to take part. We collect as little information as is necessary and this typically involves a simple confirmation that you do not have certain medical conditions as opposed to us collecting specific additional information about your medical history. However, if you disclose certain medical conditions, including a history of neck, back or heart problems, you will be required to evidence that you have been specifically cleared to participate in the activity by providing a valid doctor’s note;
• where you consent to use fingerprint biometric check or FacePass at our designated attractions this may also include your biometric information. The fingerprint scanned, or photo taken or uploaded for FacePass, is used only to convert your face into an encrypted unique numerical identifier and then deleted. For further information on the use of your personal data in connection with fingerprint biometric check or FacePass, please review sections 3 and 5;
• biometric information: as used in this Policy, biometric data includes “biometric identifiers” and “biometric information”. “Biometric identifier” means a scan of face geometry (Miral uses fingerprint biometric check and facial recognition for FacePass, please review section 3). Biometric identifiers do not include writing samples, written signatures, photographs, human biological samples used for valid scientific testing or screening, demographic data, tattoo descriptions, or physical descriptions such as height, weight, hair color, or eye color. “Biometric information” means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual. Biometric information does not include information derived from items or procedures excluded under the definition of biometric identifiers.

Information we collect indirectly

• In some cases, information about you may be provided to us by a third party verbally or in writing. For example, this could include if a family member or friend has purchased a package or tickets on your behalf, entered you into a competition or makes a complaint. This may also include: our affiliated companies or partners (for example, your chosen travel agent or other entities where you use MyPass to access their site or service), or where you engage with services that we provide in conjunction with other companies (for example, rewards or loyalty points programs, joint promotions or FacePass), or social media or technology platforms (for example, by using your Facebook, Google or Apple account login details to sign into our website, mobile app, MyPass, or WiFi service, where such facility is available).
• Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include the same information as which you may provide directly (as detailed within this section 2 above).

Information we collect automatically

• Information that we may collect automatically via cookies and other location-based tracking mechanisms when you visit our sites and applications (as outlined above) or use our applications on third-party sites or platforms. More information on the use of cookies is at section 8 below and in our Cookies Policy.
• This information includes traffic data, location data, weblogs, communication data and the resources you access; for example, your IP address, device ID, device type, referrer URL, operating system and version, geolocation, browser type and browsing history.
• Information may also be collected through campaign performance and engagement, including but not limited to information such as email opens, push notifications and SMS clicks.
• For security and public safety CCTV is in place in certain designated areas of the Attractions (only for security and safety reasons and to help prevent fraud or crime).

3. How do we use your personal data?

We will use your personal data for the following reasons:

To respond to you and perform the contract

• We will use your information to process and respond to your requests, reservations or queries, when you register, subscribe or contact us, and to provide access to restricted parts of our websites or mobile apps if required. Where you purchase our services or products we use your information to enter and perform our contract with you.

To improve our products and services

• We use your information to provide content on our websites and mobile apps in the most effective way. Your information allows us to identify you as a user, remember your preferences and deliver an enhanced digital experience. Such data is not retained beyond your visit of the respective website page or mobile app, but may be kept in log files to allow us to maintain and improve our website or mobile app.

To keep our services secure

• Your information may be used to detect, investigate, prevent fraud and rectify potential errors in our Attractions, technology and against potential cyber-attacks or other abuse of our technology, and to prevent or mitigate any damages that may have been caused by such abuse.
• While we take steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information.

To provide WiFi services

• Some of our Attractions have a complimentary WiFi service which is provided by Ipera Solutions, a third-party service provider who acts as a Data Processor on behalf of Miral. This Privacy Policy explains how we use your information; for information on how Ipera Solutions handles your data, please visit www.iperasolutions.com/privacy-policy.
• Your information is used to provide the WiFi service and to carry out analytics, and a log of all service usage activity is maintained for system performance, maintenance, and security purposes. Please note that we do not correlate the user of the WiFi service with the websites or content viewed.
• To use our WiFi service, we ask you to create a MyPass (please review the MyPass section below) and when you connect to the service we collect your mobile ID, device type, and other location-based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way. For example, this information allows your device to automatically connect to the WiFi and MyPass services without you having to manually connect to the network or service each time. In order to disable the automatic authentication, you can select ‘Forget this network’ from your WiFi or mobile device settings.

To provide your MyPass (Unique Customer Identity)

• Most of our websites, mobile apps, or WiFi services have the MyPass facility. If MyPass is available, then when you choose to register for an account with us, we will collect your information to create a unique identifier for you called your MyPass, which is then used to authenticate you across the different services and enable you to enjoy a frictionless digital experience.
• MyPass is a centralized authentication service provided by Miral that allows you to seamlessly connect to various services throughout Abu Dhabi. This means that once you have created a MyPass, you can use your MyPass to log in at other available locations and services (for example, at different Attraction websites or mobile apps or WiFi touchpoints where available), without you having to register again at each location or service.
• When you are using MyPass, we use your mobile ID, device type, and other location-based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way.
• In certain cases, we might use your location and activities for which you have used your MyPass for the purpose of creating a unique customer profile. For example, if you have connected to the Wi-Fi in an Attraction using your MyPass and bought a ticket online for one of the Attractions, we will associate these activities with your MyPass.
• Further, as detailed in section 5, where you use MyPass, your information may be shared with other entities making use of MyPass.
• Where you log in to MyPass with your Facebook, Google, or Apple account details, those parties will receive information about your activity on our websites or mobile apps. For more details on the information that such parties receive and how they use this, please review their respective Privacy Policies at www.facebook.com/policy, www.policies.google.com, and www.apple.com/legal/privacy/en-ww.

FacePass and contactless services

• FacePass services, including contactless access and contactless payment services, are provided by Miral at certain designated attractions on Yas Island (such as Ferrari World Abu Dhabi, Warner Bros. World™ Abu Dhabi, and Yas Waterworld).
• Contactless access involves the processing of your FacePass to identify you when entering the designated attractions; once your FacePass is enrolled you can enjoy easier and safer contactless entry to the attraction using your FacePass and without the need to scan your ticket or physically touch assets. The way this works is that (or a parent or legal guardian, if the FacePass relates to a person under 18 years of age or a person of determination) can consent to enroll your FacePass. Enrolment may be done online through the Yas Island mobile app or website (where available), by uploading a photo of your face. Alternatively, enrolment may be done offline by completing the necessary requirements with guest relations at our designated Attractions and thereafter allowing the camera at the turnstiles to capture your photo.
• Contactless payment involves the processing of your FacePass to identify you when making payments at operating food and retail outlets (where available) inside the designated attractions. The way this works is that (provided you are 18 or older) you can choose to link a debit or credit card to your FacePass through the Yas Island mobile app or website (where available). Once this link is made you can enjoy making payments using your FacePass without the need to physically use the debit or credit card.
• The photo taken or uploaded for FacePass is used only to convert your face into a unique numerical identifier (your FacePass) for means of facial recognition. Once authentication is confirmed, the photo is not used for any other purpose and cannot be reused or regenerated for any means. Due to different factors such as picture quality of the device used, shading, and lighting, your photo may be stored securely on systems within Miral’s premises for up to a maximum of four weeks to ensure authentication and accuracy of the photo. When this process is completed the photo is then removed. The unique numerical identifier is encrypted and the encrypted value is stored securely on systems within Miral’s premises and linked to your customer profile.
• The encrypted values are stored and processed solely for authentication purposes; in other words, when you are next making a contactless entry or contactless transaction your FacePass will be authenticated against the stored encrypted value and once matched the entry or transaction will be completed. Your FacePass and the encrypted values are not processed for any other reasons.
• You can withdraw your consent for processing your FacePass and disable your payment information at any time by selecting the ‘Remove FacePass consent’ or ‘Manage your card’ options on the mobile app or website (where available). You can also contact us at [email protected]. Where you withdraw your consent, such services will no longer be provided to you.

Fingerprint Biometric Check

• To protect against fraud and misuse of tickets, Miral has enabled a fingerprint check for holders of multiple-entry tickets (any ticket with an entitlement of more than one access). The way this works is that you (or a parent or legal guardian, if the person is under 18 years of age or a person of determination who cannot consent) can consent to enrol your fingerprint. Enrolment may be done at the digital screens located at the turnstiles, by providing the appropriate consent and then placing your finger on the reader.
• If you do not wish to use the fingerprint biometric check, you can choose a manual verification process instead, by visiting the designated counter and showing your original official government issued photo ID. Your details will be associated with your ticket, and thereafter, you will need to show your original ID on each access to the Park so we can verify your identity.
• If you do wish to use the fingerprint biometric check, then once the appropriate consent is provided at the turnstile, you simply place your finger on the reader. The system will take an image of your finger then convert the image into a unique numerical identifier which is encrypted. The image is immediately deleted but the encrypted value is stored securely on systems within Miral’s premises and used solely for authentication purposes; in other words, when you next scan your ticket, you will be prompted to scan your finger for authentication. The scan will be authenticated against the stored encrypted value and once matched, the entry will be completed.
• The unique numerical identifier is deleted promptly after the expiry of your ticket. For example, if you purchase a ‘3-day 3-park’ ticket then the identifier will be deleted after your third park entry, when your ticket expires.
• You can withdraw your consent for processing your fingerprint and disable this service by speaking to Guest Services at the park or emailing us at [email protected]. Where you withdraw your consent, such services will no longer be provided to you.

Marketing

• If you have provided your consent by opting in to receive personalized updates and offers, we may send you such updates and offers by email, SMS, mobile app notifications (only available via the mobile app where you have opted in to receiving them), WhatsApp, social media, and post, or occasionally contact you by telephone. You may withdraw your consent to receiving such communications at any time by using the unsubscribe link in any communication received, by contacting us at [email protected], or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.
• Our servers automatically protocol the consent gathering process to enable us to evidence that you have consented. For this purpose we will store the following information: email address, details of how and when consent was given, details of confirmation email sent and confirmation email clicked; including the date, time and IP address relating to the consent and clicked confirmation link, the wording of the consent and the information about the right to withdraw your consent at any time.
• If you have opted in to hear from other companies in our group or our partners, you may also receive personalized updates and offers from such companies. The list of affiliates or partners which you can opt to hear from are listed on the marketing consent opt-in page. You may withdraw your consent at any time by using the unsubscribe link in any communication received, by contacting us at [email protected], or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.

Personalized content, advertisements, and services

• Your personal information may be used to understand your customer journey and to provide you with personalized offers or advertisements. These offers or advertisements may be shown to you on our websites or mobile apps or the websites of third parties (for example, your chosen social media platforms).
• Where we have permission to send marketing materials (as set out under Marketing in this section), these personalized offers and advertisements may be included within those updates and will be in accordance with your chosen marketing preferences.
• Please note we do not carry out any automated decision making based on your information.

Livechat

• We deploy technology on some of our websites and mobile app to provide live chat services with a view to effectively responding to your enquiries and providing information about our services and attractions. When you engage with our live chat, we use the information that you provide to us in order to respond to your enquiry.
• The live chat service provides non-personal data only about our services and attractions; for example, information about attraction opening hours. We do not request any personal data in connection with this service as personal data is not required to provide the live chat service.
• An open text box is required to provide the live chat service which means we do not control the information a user may input. Any information (whether personally identifiable or not) voluntarily placed into the live chat will be processed. If a user submits personal data then such personal data will not be used for any purposes.

Geolocation services

• Where you have provided your consent via the mobile app, we will use your device coordinates to offer location-based services and features, including:
• location-based reminders: receive timely notifications when you enter or leave specific places;
• exclusive promotions: enjoy special offers and promotions tailored to your location;
• safety alerts: stay informed about critical local alerts or emergency information.
• Geolocation data will be solely used to provide and enhance geolocation features.
• You can modify your location preferences or opt out at any time in your app's settings.
• For the best geolocation experience, you can choose your location accuracy:
• ‘high accuracy’: provides precise coordinates but may consume more battery;
• ‘battery saving’: offers approximate coordinates to conserve battery life.
• To fully enjoy geolocation benefits, you will need to grant access by updating the mobile app’s location settings to 'Always'. You can adjust this setting later in your app's preferences. For additional control over your location settings, you can access and amend your device's location preferences.

Promotional or other activities

• If (at your discretion) you decide to take part in any promotional activities such as employee benefits, competitions, surveys, or interactive features of our services, your personal data may be processed to administer the activity or enable participation.

Notifications

• We may notify you of any changes or updates to your current services or subscriptions. For example, security alerts or important support or administration messages about your services or notices of when annual passes are due to expire.

Legal obligations

• We may have to process your information to comply with legal or regulatory obligations, where required by applicable laws. Information may be used to:
• enforce our terms and conditions and other agreements, policies, and standards, including investigation of any potential violation thereof;
• detect, prevent, or otherwise address security, fraud, or technical issues;
• protect the rights, property, or safety of us, our users, a third party, or the public as required or permitted by law
  (including exchanging information with other companies and organizations for such purposes).

Business analysis

• We may use your information for our business purposes; for example, to carry out data analytics to assess consumer demands and trends.

Aggregated or anonymized data

• We may use your information to compile aggregated or anonymized data (data that does not identify you as an individual, such as statistical or demographic data), so that we can analyze and improve our products and services. However, if we combine aggregated data with your personal data so that it can identify you in any way, we treat the combined data as personal data and it will be used in accordance with this Privacy Policy.

4. What is the legal basis for processing your personal data?

In most cases, we process your data at your request in order to enter into a contract with you and to perform our contract obligations (for example, to process your booking and issue your tickets). If the processing is not related to a contract, we will process your information on one of the following basis:

• based on your explicit consent for us to do so (for example, when you use the fingerprint biometric check or FacePass, or opted in to our mailing lists or promotions);
• as required to comply with relevant legal or regulatory obligations (for example, to resolve disputes or enforce contracts);
• where processing is mandatory for the establishment, exercise, or protection of a right;
• where data is publicly available;
• as required to support the legitimate interests that we have as a business (for example, to carry out market research and analytics, use CCTV at our Attractions, protect against unlawful behavior or online services (such as prevent fraud by ensuring tickets are in the hands of the purchaser), create a profile regarding your interactions, purchases, and interests (such as to inform you of new services or attractions that may be of interest to you) and to further improve and market our products and services), provided always that such processing is carried out in a way that does not violate your fundamental privacy rights.

With regard to special categories of personal data, such as the biometric or health and medical information outlined at section 2, we require your explicit consent (or the consent of your parent or legal guardian) to process such information. Such consent can be withdrawn; however, this is likely to mean that the services that require consent (for example, fingerprint biometric check or FacePass) can no longer be provided to you. We will advise of such consequences of withdrawing your consent if you take this action. Please note that we will only rely on consent as a legal basis when we strictly require consent for processing. We will not rely on this legal basis in circumstances where we may rely on one of the other legal bases, as outlined above.

5. Who do we share your personal data with?

Service providers

• We may share your information with third parties who provide a service to us. We do this where it is necessary for the service provider to have access to your information and solely for the purpose of them delivering that service to us. An example of this is when you purchase a service from us your payment details are processed by a third party payment solution provider.

Our service providers include:

• IT companies (e.g. hosting providers);
• WiFi providers;
• Payment solution providers;
• Marketing or communication providers;
• Developers and support providers;
• Data analytics providers;
• Survey or market research providers;
• Professional advisers or auditors;
• Regulators;
• Insurers.

Affiliates and partners

We share your information with our affiliates and partners in certain circumstances, as described in this section.

If you opt-in to receiving marketing communications from our affiliates or partners when selecting your marketing preferences, we will share the information required in order for those affiliates and partners to contact you in the ways you have chosen. For example, our affiliate company Miral Destinations – Sole Proprietorship LLC is involved in managing marketing communications hence your personal data is shared with this entity for such purposes. The full list of affiliates or partners which you can opt to hear from are listed on the marketing consent opt-in page of the respective website, mobile app or touchpoint.

We may need to share your personal data with our partners connected with your booking. For example, if you book a package holiday with us that involves tickets to a theme park and a hotel stay, we may need to share certain information with the hotel in order to fulfil your booking. Such partners include but are not limited to hotels, theme parks, museums, restaurants or transport providers. We only share the information required to process the booking and if the partner does not require any personal data (for example, if they only need to know the number of tickets), we do not disclose it.

Where you use your MyPass to access services provided by our affiliates or partners (for example, by using MyPass to sign into their website, mobile app or WiFi service), we share your information with those entities in order for those services to be delivered, and those entities will have access for the purpose of data analytics.

Where you enrol for FacePass through our website or mobile apps or those of our affiliates, we may need to share your information with our affiliates who operate such websites or mobile apps or the respective operator of any attraction or outlet where such services are available, in order that such services can be provided to you.

We also share information in connection with services we provide in conjunction with affiliates or partners; for example, to provide rewards or loyalty points programs and other benefits or services that you may wish to make use of, or if you specifically request us to share information with third parties.




Other third parties

We may also disclose your personal data:

• internally, including any of the intra-group companies, our holding company and its subsidiaries where it is necessary to perform certain responsibilities efficiently as part of the service provided to you (for example, data may be accessible to certain types of persons involved within the operation of our services from our administration, IT, marketing or legal teams);
• if required by applicable laws or regulations;
• to government or supervisory bodies or agencies in response to their legitimate requests, or where it is in our legitimate interests to do so, even if such disclosure is not mandatory under law;
• if you explicitly requested or authorized us to do so;
• in the event we sell or merge whole or part of any business or assets, we would need to transfer your information to the acquiring company.



We only share the information that is necessary for the required purpose so we do not disclose all of the information you provide to us and we do not sell, rent or lease your personal information to third parties under any circumstances.



• Aggregated or anonymized data may be shared with our service providers, affiliates or other third parties for the purpose of analytics and to improve products and services.
• The categories of third parties to whom we disclose your information may change from time to time. We will update this Privacy Policy before any such changes take effect.



6. Links to third party websites

You may have accessed one of our websites by clicking a link on a third party website; for example, you may have clicked a link on one of our partners’ websites so that you could view package holiday options or theme park tickets and were then redirected to our website. Similarly, our websites contain links to our partners’ websites.

We also integrate our websites or mobile apps with third party products (for example, Google Analytics, Facebook, Twitter) to enable us to measure the performance of our websites and website content, present personalized offers and enable you to share, like and recommend pages to others via social media.

We are responsible for protecting your personal data when you visit our websites but are not responsible for the websites of any third parties, and this Privacy Policy does not govern any third party websites. You are responsible for understanding how your personal data is used by third party websites and we recommend that you review the privacy policy on the relevant website.




7. Transfers outside of the EEA

As a business located outside of the European Economic Area (“EEA”), we process your information outside of the EEA and in some cases (as described in section 5), your information may be transferred to and processed by third parties who are also located outside of the EEA.

We will only transfer your information to such third parties where we have made arrangements to ensure that your data is treated securely in accordance with this Privacy Policy and applicable law.




8. Cookies

Our websites use cookies which help us provide you with a better website and browsing experience, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies; most web browsers will automatically accept them but you can usually modify your browser settings to decline cookies if you wish to; however, this may prevent you from taking full advantage of the website.

More detailed information on our use of cookies and the options available to you is contained within our Cookies Policy.




9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place appropriate technical and organizational security measures to safeguard and secure the information we collect. Whilst we have implemented such measures, we cannot completely guarantee the security of your information; any transmission by you is at your own risk.

We store your personal data in a centralized database hosted in the cloud, and affiliates or partners might have access to this database where such entities make use of MyPass.

You are responsible for maintaining the confidentiality of any password or account details.

Where you chose to click a link to any of the websites of our partners, advertisers and affiliates, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for their policies or their security of your personal data. Please check their policies before you submit any personal data to those websites.




10. Retention

Unless otherwise required by applicable law, we will retain your information for as long as is necessary for the relevant purpose outlined in this Privacy Policy. If you register for an account with us, your information will be retained for as long as your account is active and after closure for an additional period to administer any requests concerning your account, or in accordance with our legal obligations including where it is necessary for the establishment, exercise or defence of legal claims. If you wish to delete your account or any data related to it, please contact us at [email protected] we will execute your request.




11. How you can control your personal data

You have certain rights in relation to your personal data as determined by applicable data protection laws.

You have the right at any time to:

• be informed of the use of your personal data;
• access, rectification or erasure of your personal data;
• restrict and/or object to the processing of your personal data;
• data portability;
• not be subject to any decision based solely on automated processing of your personal data.



You can exercise some of these rights when providing data to us at registration or purchase or when contacting us, by reviewing and selecting or deselecting the boxes on the forms you are required to complete. Where the particular website or mobile app has MyPass or the facility to register for an account, you can also exercise some of these rights via the account management tools on our website or mobile app.

If at any time you wish to unsubscribe or opt-out from any communications we have sent you based upon your selected preferences, you may do so by using the one click unsubscribe link on those communications.

You can also contact us at [email protected].

If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate this. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you can refer the matter to any competent data protection authority.




12. Contacting us

For any privacy related queries, you may contact us at any time at [email protected].

Please note, for your safety and to allow us to make sure that we do not disclose any of your personal data to any unauthorized third parties, we may need to verify your identity and guarantee the adequate exercise of your rights. In doing so, we may request specific information and/or documents from you before we can properly respond to any request received concerning your data. All data and documents received from you in the process of responding to your requests will be used strictly for the purposes of analyzing your request, authenticating your identity, and responding to your request in full.




13. Updates to this Privacy Policy

We may change this Privacy Policy in whole or part at any time by updating this page and without prior notification to the extent permitted by applicable law. Please ensure you review this page from time to time to take notice of any such changes. Most changes are likely to be minor but for substantive changes, we may provide additional notice to you by either providing a pop-up notice or similar statement on our website, or by sending you an email. Your further use of our services after a change to our Privacy Policy will be subject to the updated policy. We indicate at the bottom of the Privacy Policy when it was last updated.


Last updated 4 March 2024

This policy explains how Miral Experiences LLC (hereinafter referred to as “Miral”, “we” or “our”) uses Cookies Pixels and similar technologies (hereinafter referred to as “Cookies”) on its website and its subdomains and mobile apps and how you can control these cookies. Miral currently manages and operates Ferrari World Yas Island, Abu Dhabi, Warner Bros. World™ Abu Dhabi, Yas Waterworld Yas Island, Abu Dhabi, CLYMB™ Yas Island, Abu Dhabi, Qasr Al Watan and SeaWorld Abu Dhabi leisure facilities in Abu Dhabi with new leisure facilities planned for the future (the “Attractions”).This policy applies to any Miral related website and mobile app (hereinafter the “Parks”) and this policy applies to any Miral related website and mobile app linked to the Parks (hereinafter referred to as the 'Website(s)').

If you click ‘OK’ on our pop up banner you accept our Cookies Policy. You can chose which Cookies to accept or accept all. If you do not agree to our use of Cookies in this way, you should set your browser settings accordingly or not use the Websites. If you disable Cookies this may impact your user experience while using our Websites.

A cookie is a small file, typically of letters and numbers, that contains information downloaded on to your computer or mobile device when you access certain websites or apps (hereinafter 'Cookies'). Cookies allow a website to recognize a user’s device and are used in order to make websites work more efficiently, as well as to provide information to the owners of the website or app.

For more information on Cookies and how to control your preferences, you may want to refer to the following independent website on Cookies: http://www.allaboutcookies.org

We use the following Cookies on our Websites to track Website usage and provide a better user experience:

Strictly Necessary Cookies
These Cookies are necessary to provide you with our service as they enable our Websites to function properly, securely and cannot be disabled. Without these Cookies we would be unable to provide you with the services you have requested. For example, such Cookies allow us to remember the contents of your shopping basket while browsing. If you create an account with us, we will use Cookies for the management of the signup process and general administration. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Some Cookies are also required to ensure the security of the Website, ensure security when you make a payment or to ensure that the content of the page loads quickly and effectively.

Performance Cookies
We use these Cookies to improve how our Websites work. For example, such Cookies may be used for analytical purposes such as counting the number of unique visits to our Websites, which pages visitors go to most often and assess whether users get error messages from web pages. These Cookies do not collect information that may identify a visitor. All such information collected is aggregated and therefore anonymous

Functional Cookies
We use these Cookies to enhance and personalize your browsing experience on our Websites. For example, these Cookies allow our Websites to remember choices you make (user name, language or the region you are in) and provide enhanced, more personal features.

Targeting and Behavioral Advertisement Cookies
We use these Cookies to deliver more relevant advertisements to you and to measure the effectiveness of our advertising campaigns. These Cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. This category also includes cookies set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

First/Third Party Cookies
Some of the Cookies described above are Cookies that we have placed on our Websites' “First Party Cookies”. Others have been placed on our Websites by third parties “Third Party Cookies” (coming from other websites and organisations). We sometimes use third party analytics such as Google Analytics to track and measure usage of the Websites so that we can continue to produce engaging content. For example, these Cookies may track how long you spend on the Website or pages you visit which helps us to understand how we can improve our Websites for you. We also use social media buttons and/or plugins on the Websites that allow you to connect with your social networks in various ways. To enable this connection with your social media accounts, third parties such as Facebook and Google+ will set Cookies through our Website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Session Cookies and Persistent Cookies
We are using both session and persistent Cookies. Session Cookies are temporary files which are erased when you close your browser and will not be stored for long term. Persistent Cookies are stored on a user’s device in between browsing sessions and will remain in your browser until you manually delete them.

You can control the cookies settings at any time by pressing on the ‘COOKIES SETTING’ icon at the top of this page. You can control your Cookies from your browser menu. You can easily remove any Cookies that have been created in the Cookie folder of your browser. Depending on the type of browser that you use, please see the steps to follow for deleting and/or disabling your Cookies http://www.allaboutcookies.org/manage-cookies/

However, please be aware that disabling Cookies will affect the functionality or certain features of our Websites. For any privacy queries, please contact us at [email protected]